FAQ’s

We hope to address any of your questions regarding how Templeton House Care Home operates. We believe it is critical that our future residents, existing residents, and their loved ones have access to all of the information they require and desire about our facility, therefore no matter how simple or unimportant you believe your question is, we will be ready and delighted to respond.

We’ve gathered a large list of the most often asked questions. We’ve done our best to answer each one appropriately, and we invite you to have a look. If you have any additional questions, we’d be happy to answer them and invite you to contact us either in person or by phone.

Care Questions

Yes. The Care Quality Commission has registered and inspected Templeton House Care Home (CQC). The CQC ensures that health and social care services are safe, effective, compassionate, and of a certain standard, whilst encouraging any room for improvement.

It’s a difficult decision to know whether a care home is the right place for you or a loved one. If you’re unsure whether moving into a care home is the right step for you, please contact our staff, who will be happy to offer advice and answer any questions you may have. If your loved one has recently had a fall or illness that has resulted in a lengthy stay in the hospital, it is likely that they will not be able to return to their normal lives at home. If you notice a loved one struggling at home and unable to manage day-to-day responsibilities; this could indicate that your loved one now requires additional support in a secure environment. There are many choices available for different needs.

We customise our care packages to each resident and their family by working closely with them. Our skilled nursing staff can give the highest degree of individualised treatment for any health condition. Templeton House Care Home has adopted the MTD approach to care, in which teams combine the expertise of many specialists to jointly assess, plan, and manage care, proactively supporting residents’ care goals.

Our care is completely adjustable; care plans are examined every six weeks to ensure that they continue to fulfil residents’ needs and requirements, and are updated as needed. We recognise that people’s health and well-being demands change over time, therefore our care is tailored to adapt to this. We work with each resident, family and loved ones, to create a personalised care plan that is ideal for them.

Residential Care provides home-from-home setting, live-in accommodation, with supervision 24-hours a day to those who need extra help and support with personal care. Nursing Care equally provides 24-hour care and support, just as Residential Care, but includes additional assistance from a registered nurse, who is available day and night and who administers treatment.

We provide exceptional Residential, Nursing, Respite, and Dementia Care, and we work directly with each resident and their family to customise care packages to meet their specific needs.

Individuals with disabilities, those who may require end-of-life care, and those who have additional dependency needs can all be cared for by our very competent and dedicated team. If a resident’s care needs change during their time with us, we evaluate the care we provide to them every six weeks to ensure it continues to suit their current situation.

Care during Covid-19 Questions

In line with recent Government recommendations effective from September 2022, there are no limits on how often residents can receive visitors but it must remain safe and manageable for the care home staff and the resident themselves and we ask that these are pre-booked. Visitors are able to hug and kiss their friends and family they are visiting. When you’re not making touch contact you should keep at least 1 metre distance. The wearing of face masks for visitors has been paused due to high vaccination rates and other mitigations against COVID-19 in the social care sector and LFD testing is no longer necessary. Face masks will continue to be provided at the home should it be your preference to continue to wear one and staff will support the preferences of our residents who wish for our staff to wear face masks whilst providing them with care. Visitors should also avoid moving around the care home, remain in their designated visiting area and follow Infection Prevention and Control measures as instructed by care home staff.

We would like to reassure you that we will continue to work closely with our Local Health Protection Teams and will follow their guidance should this decision change. For further information, please click here or contact the Home Manager directly.   

In line with recent Government recommendations effective from September 2022, in the event of the care home having a Coronavirus outbreak, residents can receive visits from one of their 3 named visitors, only once per day.

We would like to reassure you that we will continue to work closely with our Local Health Protection Teams and will follow their guidance should this decision change. For further information, please click here or contact the Home Manager directly.

In line with recent Government recommendations effective from September 2022, if the care home does not have an outbreak of COVID-19, then residents will be supported to undertake visits out of the home. Residents, family and friends are able to plan outings or activities from the care home and are able to do by working together with the care home to arrange. Guidance on LFD testing before and after returning from the visit is in line with Government, national and local agencies.

We would like to reassure you that we will continue to work closely with our Local Health Protection Teams and will follow their guidance should this decision change. For further information, please click here or contact the Home Manager directly.

Our dedicated staff has gone above and beyond to guarantee that residents and their loved ones are as safe as possible from COVID-19. Screen dividers, social distancing, PPE, remote visits, sanitising stations, and creating a secure premises are among the measures. To learn more, see our Covid-19 page.

We have the best amenities in place to keep everyone connected as much as possible. Residents can use our high-speed internet to set up online video calls with friends and family, allowing them to talk face-to-face at any time of day or night.

A Fluid Resistant Surgical Mask (FRSM) must be worn wherever possible, and Infection Prevention and Control measures should be followed as instructed by care home staff.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

In line with recent Government recommendations effective from 18th December, adult care homes will continue to support indoor visits. It is however, recommended that no more than two households meet with a resident at one time inside the care home. Frequency of visiting your loved one will be guided by the care home arrangements. Visitors, including children, should undertake a LFD test before every visit to the care home and be able to provide evidence of a negative result. All visitors must also wear a Fluid Restraint Surgical Mask (FRSM). In the event of a COVID-19 outbreak within the home, the home will continue to support residents to choose a named visitor who may visit the resident in their private room if the local Health Protection Team allows.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

Our top focus is supporting our residents’ wellbeing, and we take great steps to ensure that their health is taken care of properly. In line with recent Government recommendations effective from 2nd February, regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Prior to the agreed admission date, all community admissions should have 1 LFD test returned within 3 days of their admission date. If this is not possible then it must be completed immediately ipon admission to the home. Admissions from hospitals, other care homes or hospices requires a risk assessment agreed on a case by case basis.

Facilities Questions

Residents can do garden activities such as tending to plants and flowers in our beautiful garden. Residents are also encouraged to help with the raised vegetable beds in our greenhouse.

We also hold garden parties with entertainment, exercise classes and most of our usual activities can be held outside when the weather permits.

Entertainment, in all of its forms, is always a big hit with our residents and their families are welcome to join in on the fun too. There is a large monthly themed event at Templeton House Care as well as regular entertainment such as live music. We love nothing more than to see resident’s faces light up while performers put on a show.

Our two dedicated Activity Coordinators go above and beyond to ensure that a broad activity programme is delivered. Outside entertainment is frequently brought in, we hold Bingo nights, quizzes and play board games, plan trips to garden centres and local pubs, and much more; there truly is something for everyone. We are proud to provide the greatest amenities possible for our residents, and Templeton House Care Home is constantly expanding its services.

We proudly present a Hair Salon & Revive Spa where residents are able to enjoy a wide variety of hair and spa treatments from hair cuts to nail treatments available 4 days a week.

We have many dining rooms for residents to eat in, however residents can eat in their rooms if they wish or outside when the weather permits. We encourage residents to ask their friends and family to join us for meals, with the option of utilising our private dining space to ensure that lovely memories are made and that special occasions are never missed.

Our in-house chef and kitchen staff receive ongoing training and aim to deliver delicious and nutritious meals for all.

We believe that all residents are entitled to the finer things in life, and we aim to deliver this in a warm and loving atmosphere. A great deal of thought and effort has gone into constructing our facilities for residents to enjoy, as well as a full and varied activity programme that we encourage our residents to participate in. Residents have a plethora of activities to choose from, including a premium cinema room, hair salon, library, and private putting green.

Finance Questions

All charges related to the signed Care Agreement will be cancelled immediately. Housing costs will be covered for up to ten days after the death, or until the residence has been fully cleaned and cleared of personal items. We understand that this will be a difficult time for family and friends, and you can rest confident that all parties will be treated with dignity at all times.

afford to stay with us due to financial difficulties. We want to be able to help you in any way we can, whether that means looking at different finance options or relocating you to a smaller suite inside the home.

When you pay your initial care home cost and move into Templeton House Care Home, this covers your living quarters, meals, and any activities you participate in while you’re here. This also includes the cost of any alcoholic beverages you drink, as well as hairstyling, beauty treatments and daily newspapers or magazines.

You may be entitled for funding from the local government or the NHS, depending on the severity of your current situation (Funded Nursing Care or Continuing Health Care). Before pursuing any funding sources, whether online or in person via lawyers and other authorised methods that are offered to you by professionals, we highly advise you to seek out independent financial advice.

The cost of your stay is unlikely to change if your circumstances and care plan stays the same. Your overall charge may change if your condition changes and your care plan is modified to account for any additional costs.

Rooms & Suites Questions

Keeping in touch with loved ones is a major priority for us. We’ve invested in cutting-edge high-speed technology and Wi-Fi to ensure that residents can stay in touch with those who matter to them at all hours of the day.

 

We also urge people to visit as often as possible; our doors are always open, and we welcome guests, friends, and family to stop by for a cup of coffee, lunch, or dinner.

Residents are strongly encouraged to bring any personal objects or little furnishings to help their room feel just like theirs. We’ve seen residents modify their rooms with anything from photographs, to lamps and ornaments.

Allowing pets into our home is dependent on any allergies others may have who live at our home. Please get in touch if you would like to discuss your pet requirements in more detail.

Our helpful staff is dedicated to ensuring each new resident settles into their new home, and we will devote as much time and effort as you require to help you feel at home.

All of our deluxe ensuite bedrooms have been pleasantly decorated and some suites have private balconies and patio doors to the garden. All come with bedroom furnishings, a profiling bed, television, Wi-Fi, and an en-suite wet room. They also have their own phone point for private calls and a nurse call system for assistance day or night.

Yes. Residents and their families are welcome to visit the home for the day, look around, and talk to our staff to get a feel for what life is like at Templeton House Care Home.

What You’ll Have Access to at Templeton House Care Home

All of our residents are encouraged to take advantage of a variety of amenities, as well as a diversified activity programme so that they can live life to the fullest. We strive to provide high-quality care and support to all of our residents 24 hours a day, 365 days a year, and the team goes out of their way to ensure residents are safe, engaged, and connected to friends and loved ones. We are able to provide a home where people feel valued and motivated to confront the challenges of everyday life with the help of our fantastic services and activities.